This is the part where your most 'Frequently Asked Questions' are answered. Should you have more questions, do not hesitate to email us at store[at]shambijoux.com. Any questions regarding your order must be addressed to sales[at]shambijoux.com.

• How do I make payment
• Debit/Credit Card payment
• When will I receive my order
• How do I track my package

How do I make payment?

Total amount is payable to NOR AZLIZA BINTI ADZHAN (* account number will be provided during checkout process, plus a copy to your registered e-mail);

• CIMB
• Maybank

After payment is made, please send your proof of payment to sales[at]shambijoux.com with 'Invoice ID #' as subject.

..but I wanna pay using my Debit/Credit Card.

Well, currently we DO NOT accept Debit/Credit Card payment. Perhaps in the near future.

When will I receive my order?

You can determine when your order will arrive based on your shipping method. The timeframes are estimates and are based on when your order is shipped from our place, not when the order was placed. All orders are shipped using Pos Malaysia's Courier Services.

* based on East Peninsular's working days

• Poslaju : 2-4 days
• e-Parcel Within Peninsular Malaysia : 1-5 days
• e-Parcel to Sabah/Sarawak : 5-8 days
• Pos Expres : 1-2 days

How do I track my package?

You can track your package through Pos Malaysia's website using the given tracking number.

• PosLaju » http://tinyurl.com/6xok4e
• e-Parcel » http://tinyurl.com/5oxlf3
• Pos Expres » http://tinyurl.com/5objho